MSP Growth & AI Strategy Blog & Resources
Expert insights on AI, managed services, digital transformation, and business growth from Tony Ferrigno.
Microsoft Just Handed MSPs the Keys to the Agent Kingdom
Microsoft Agent 365 goes generally available May 1. Agent governance now has a dedicated platform, and if you're an MSP, this is the conversation your clients need to have right now.
The Ultimate Guide to Building a High-Performance Sales Team for Your MSP
In today's competitive managed services landscape, building a high-performance sales team is critical for MSPs aiming for sustainable growth. With digital transformation, cloud migration, and cybersecurity services in high demand, your sales team needs to be equipped to navigate these complexities.
Navigating the Decline in New SaaS Licenses: Empowering MSPs to Drive Renewals and Boost Sales
The Software as a Service (SaaS) industry has revolutionized business operations. Yet, in recent years, there's been a noticeable decline in the issuance of new SaaS software licenses. This trend presents a significant challenge for SaaS providers aiming to sustain growth.
AI-Powered Sales: Revolutionizing How MSPs Attract and Retain Clients
In today's hyper-competitive market, Managed Service Providers (MSPs) face the dual challenge of attracting new clients while retaining existing ones. Traditional sales tactics are no longer sufficient. Enter Artificial Intelligence — a game-changing technology transforming the sales landscape.
ConnectWise's Acquisition of Axcient and SkyKick: What it Means for MSPs
The managed services industry has experienced significant changes, exemplified by ConnectWise's acquisition of Axcient and SkyKick. These acquisitions introduce new resources that have the potential to greatly impact the way MSPs conduct their business.
Leadership in Technology Sales: Building and Leading High-Performing Teams in IT Services
In the competitive and ever-evolving world of IT services, success hinges not only on the quality of the solutions delivered but also on the strength of leadership driving the sales teams. Effective leadership goes beyond achieving sales targets.
Sustainable IT: Green Strategies for a Greener Future
Sustainable IT is more than just a buzzword. It's a holistic approach to managing and using technology in a way that minimizes environmental impact. This practice ensures that future generations can access resources without compromising the planet.
The Future of an MSP: How AI and Automation are Redefining Service Delivery
The MSP business has always been dynamic and rapidly evolving. Over the past 35 years, I've witnessed firsthand the profound shifts shaping this industry. But nothing compares to the seismic transformation we're witnessing now, driven by AI and automation.
Harnessing AI to Drive Internal Capability and Growth
While many conventional growth models focus on external expansion, growth can also be driven internally by improving internal capabilities. AI provides various methods to strengthen overall internal capabilities and skills, particularly through generative AI integrated into workflows.
Harnessing the Power of Vector Databases and AI for Unprecedented Business Growth
In today's rapidly evolving digital landscape, data is the new gold. The true value of data lies not in its collection but in the insights it can generate. At AiT Advisory Group, we specialize in helping organizations harness vector databases coupled with AI.
The Future of Work: Embracing Remote & Hybrid Models in Managed and Professional Services
Remote and hybrid work have permanently reshaped the IT services landscape. For MSPs, this isn't just a staffing challenge. It's a massive growth opportunity. Learn how forward-thinking MSPs are capitalizing on distributed work models to win more clients and deliver better outcomes.
The Power Trio: Driving IT Service Provider Success with Product, Project & Managed Services
The most consistently successful IT service providers share a secret weapon: the seamless integration of Product, Project, and Managed Services into a single, cohesive growth engine. Here's how the Power Trio works — and how to implement it.
AI-Infused Workplace Strategies: How MSPs Can Lead the Intelligence Revolution
AI isn't coming to the workplace — it's already here. MSPs that position themselves as AI integration partners will capture enormous market share. Discover the exact strategies top MSPs are using to embed AI into client workplaces and build recurring, high-margin revenue.
Unveiling the Future: AI-Driven Digital Transformation Trends Every MSP Must Know
Digital transformation has entered its most disruptive phase yet, and AI is the accelerant. For MSPs, understanding these tectonic shifts isn't optional. The providers who anticipate what's next will define the industry. Those who don't will be left behind.
Selecting the Ideal MSP Platform: A No-Nonsense Buyer's Guide for 2024
Your PSA, RMM, and billing platform are the backbone of your MSP. Choosing wrong means years of operational friction, lost technician time, and frustrated clients. Here's how to cut through the vendor noise and select a platform stack built for where you want to go.
MSP Pricing Strategy: How to Package and Price Your Managed Services in 2025
Pricing is the single highest-leverage variable in your MSP's profitability — and most MSPs are leaving significant money on the table. Whether you're still charging per-device, offering flat-rate bundles, or somewhere in between, this guide walks you through how to build a modern, competitive pricing model that wins deals and maximizes margins.
How to Build a Sales Team for Your MSP (Step-by-Step Guide)
Most MSP owners are accidental salespeople — great at technology, less comfortable hiring and managing sellers. This step-by-step guide breaks down exactly how to hire your first (or next) salesperson, structure their compensation, define their KPIs, and build the management cadence that keeps them accountable and productive.
IT Services Go-to-Market Plan: What MSPs Get Wrong
Most MSPs don't have a go-to-market strategy. They have a list of services and a hope that referrals keep coming. In a market where buyers are more educated, competition is fiercer, and attention spans are shorter, that's no longer enough. Here's what a real MSP go-to-market plan looks like and the three mistakes most providers make before they even start.
Gauging Your Team's AI Readiness: A Practical Q&A Guide for MSP Leaders
Before you invest in AI tools and training, you need an honest answer to one question: Is your team actually ready? This Q&A guide gives MSP leaders a structured framework to assess readiness, identify gaps, and build a realistic AI adoption roadmap.